Merry Meet! We are happy you chose Speaking of Witch Wands & Magickal Things! We want you to feel at home and enjoy perusing our shop so, you will find below our policies - what you can expect from us as sellers. We are completely happy to receive convos from potential customers about any item - whether it is a special request or about the colour, whatever you need to know! Thank you for dropping by, so have a cup of tea and enjoy your visit! xx
We happily accept Paypal, credit card, Speaking of Witch Wands gift cards, and Etsy gift cards for shop purchases. We expect payment at the time of sale. We DO NOT accept cheques/checks but in some extreme circumstances we might accept a money order. Please contact us before ordering if you must pay by money order. Thank you.
We post parcels within 3 business days. This does NOT include weekends, therefore, if you purchase an item on a Friday, we have 5 days (2 weekend days plus 3 business days) to post your order. Please rest assured that we make every effort to dispatch orders on the same day of purchase. We post out orders via First Class post which can take 2 to 7 business days to reach their destination, depending upon where you live. Read further if you need your order sooner.**
We ship via Standard First Class US Post. If you require your order to reach you sooner than 2 to 7 business days, please send us a convo for a **Priority or Express Mail quote. All parcels have tracking and the number will be in your dispatch confirmation email, which is sent to your email inbox with which you used to sign up with Etsy and NOT your Etsy convo inbox. If you require the parcel to be sent with signature confirmation, please tell us before ordering so we can attach the proper amount to postage. We do not insure parcels unless asked. Convo us if you wish to have your item(s) insured before ordering so again, we can attach the proper amount to postage.
We ship First Class International. If you require your order to reach you sooner or if your order is very large, convo us for a price quote for Priority Mail International or Express Mail International. Many times on large or heavy orders, it is less expensive to use Priority Mail International. Your parcel will have tracking included and will be given you in your dispatch confirmation email, sent to your email inbox as soon as we post.
All orders: We send a shipment notification as soon as your order is posted at the Post Office. With the variety of shapes, sizes, and weights of our items, it's difficult to give an accurate automatic shipping prices when you order. We charge a nominal amount over the postage rate on US orders to include tracking and packaging materials. If you are charged $2 or more over the amount of actual postage & packaging (P&P), we shall refund the overage back to you.
Attention international customers! Any customs or duties fees that your post office will collect are your responsibility.
Essential Oils/Potions shipping:
Whilst it is not illegal to send essential oils to other countries, we can not ship essential oils by UPS Air deliveries. All essential oils must shipped UPS Ground. The U.S. Department of Transportation (DOT) prohibits air shipment by Air or Vessel of items that are flammable or combustible unless they are properly processed as hazardous materials. We do not offer hazardous material processing services. We must state this as our essential oils/potions are all sent out from the U.S.
All orders containing oils or any potentially hazardous materials will be packaged according to law and will marked as such with ORM-D (parcel post ground only) and the correct flashpoint of the materials (which for essential oils is usually 50 to 60 degrees Celsius or about 140 degrees Fahrenheit)
Please be advised that P&P/shipping may be slightly more expensive for essential oils/potions and may take a little while longer to arrive. However, we will only ship legally and safely as we're honour bound to do.
**Need your order sooner? Contact us via Etsy convo and let us know when you must receive your order. We can set up priority or overnight post PRIOR to you paying for your order. We will let you know before you actually make your purchase what your shipping cost will be. And please do not ask us to "promise" your order will be with you on the date you expect it. There are too many variables in the postal systems we use to promise anything. But we DO promise to do our very best.
If you are ordering items which total more than the 50.00 free insurance given by US Priority Mail, we include the price of extra insurance in the shipping amount. We ship within the US by Flat Rate Priority Mail on expensive orders so that your items are insured. This is all calculated ahead of time and shows up in your total bill at check-out. We add no extras to the cost of the shipping. If you are happy to pay less for shipping and not have insurance, please be advised you must let us know before ordering so we can change the shipping amount AND if your parcel arrives damaged and/or the items are damaged we will NOT be held responsible for the damage. If you have opted out of insurance then you needn't come to us for help. This is not the case on less expensive items which we ship by First Class Post. We will try to work with you for a happy outcome.
Of course, if you wish for us to add insurance for less expensive items, we will be happy to do so prior to your purchase. Just convo us.
We want you to be 100% pleased with your purchase, your satisfaction is very important to us! If you're not happy with an item, please contact us within 5 days of receipt of your item with specific details, which may include photos, of why you are not happy with the item and we'll work with you to determine whether the item should be replaced to your satisfaction, repaired, or money refunded. We package items as carefully as possible for shipping, but in the event an item is damaged during shipment, it is only automaticaly insured under Priority Mail as we do not take out insurance on Standard/First Class Post. If you wish for your package to be insured, please convo us for a price for insurance to your destination.
And do please convo us about your problem first. Please do not give a bad review without giving us every chance to make your order right, because we WILL make your order right. If you should feel the need to put up a nasty review just because you can and you've not given us a chance to fix the problem, we shall consider the sale to stand as final and not offer a solution.
NOTICE: Essential oils/potions can not be returned.
We do not accept cancellations. We are happy to change the item for a different one, or give a voucher for the amount spent on order you may use it at a different time for a different item. You will still be accountable for postage/shipping.
Every item found here is handcrafted by Isabella, Alexis, or Rhiannon unless otherwise stated in the description. Alexis does accept enquiries for custom art and crochet work, Rhiannon will take bespoke wand orders, and Isabella is always happy to create a bespoke wand, herbal blend, oil blend, jewellery item, or whatever takes your fancy, just for you and the purpose it is intended for.
We keep our per item charge very small for light items, so you really don't need to ask us to combine items for a lower shipping price. You must keep in mind that if we find we've overcharged you by 2.00 or more we always refund the overcharge. In many cases, particularly for international orders, we actually end up not charging enough but we would never think of asking the customer to pay for our mistake. Our heavier items are charged by calculated weight to your country or your US zip code, therefore you should be charged exactly what it costs to ship and if you asked us to "combine an order for shipping" we would only come to to the same conclusion.
We are always happy to change a charm on a pendulum or anything else we can reasonably do to make your purchase more tailored to you. Just send us a convo about the item and what you would like. If we have what you want, we're more than happy to make the necessary changes.
Bespoke orders: We are always happy to accept bespoke orders. Tell us what you are looking for and we'll make it happen,,provided we have the wood you prefer for a wand or smudge fan, etc, that you're requesting. We shall keep you informed every step of the way with photographs of your item, pricing for special crystals or other adornments so that you can approve or disapprove each thing we do. When it is ready, we shall send the final photo for your approval, list your bespoke/special order in your name, send you the link and the once you have paid, we'll post it the same day if at all possible or by the following morning. It is our solemn promise to keep you completely informed and happy with what we create for you.
We do not offer gift wrapping and packaging on the whole, however, we are happy to do a special gift wrapping service for those who contact us prior to ordering. There will be a small fee involved, therefore, if you wish for us to gift wrap your order, please let us know and we shall make as special order, including gift wrapping, just for you!
We are always happy to create special items for our customers! If you want a custom carved wand or smudge fan handle, please contact us 2 months prior to the event such as a birthday if you're ordering for that purpose.
Bespoke wands can take up to 2 months to create, depending upon your request. Personalisation, at this time, is only available on wooden items by pyrography.
If you should order a specially made item from us, we keep you informed of progress every step of the way with clear photos. All choices are yours, such as crystals, design, etc
When you are happy we shall place a special listing in our shop for you to purchase your item.
Please bear in mind that we do not accept custom/personalised items returns. Many thanks
All essential oils/potions are created in the US and may only be sent via ground delivery because essential oils are flammable. For this reason, we can't post to other countries.
Please be advised that P&P may be slightly more expensive for essential oils/potions and may take a little while longer to arrive. However, we will only ship legally and safely as we're honour bound to do.
NOTICE: Essential oils/potions can NOT be returned.
We only offer First Class post, however, if should need an item more quickly, please convo me for quotes on Priority, Priority International, Express, and Express International.
Get your quote before purchasing and we can change the listing to include your special postage amount.
We do not not combine shipping as there isn't a need for it as you might need on eBay. Etsy takes care of the combining of items just as any online shop does.
We set our small per item fee to make up the difference in the increased heaviness of a parcel when a customer orders several items. This saves us time by not having to re-figure postage for larger orders. Then, Etsy does the rest by totting it all up and you have your postage fee!
Should we get it wrong, we always refund our customers if the shipping overage is more than 1.00. More often than not, it is we who underestimate and end up paying part of customer's postage :)